BOOKING TERMS & CONDITIONS of Flying Hawk Ltd.

1. RESERVATIONS ON YOUR HOLIDAY

On receipt of your request and deposit, we will confirm to you your booking and from then on, cancellation fee will apply. We will send to you a confirmation with details of your arrangements within 4 to 6 hours. Please note that a telephone/ email booking confirmation is as firmly confirmed as if it were made / confirmed in writing at the time.

2. PRICE GUARANTEE CHARTER FLIGHT ARRANGEMENTS: -

The price shown on this confirmation invoice will not be subject to any surcharges. SCHEDULED FLIGHT ARRANGEMENTS: - As scheduled airlines reserve the right to increase prices at any time, the price shown on this confirmation invoice will ONLY be guaranteed once full payments is received before due date of payment. The payment of a deposit guarantees your seat, not the price. In case of any mistake from our consultants' in quoting the price because of system error, The Company will advise the client of the situation and compensate £30 to £50 towards the actual price. GOVERNMENT ACTION: - Our Price Guarantee cannot cover increases due to direct Government action e.g. the imposition of VAT or Passenger Levy.

3. MINOR CHANGES TO YOUR HOLIDAY

If we are obliged to make any minor change in the arrangements for your holiday, we will inform you as soon as possible.

4. MAJOR CHANGES TO YOUR HOLIDAY

If before your departure, we have to make any major change to your holiday arrangements e.g. change of departure time of more than 12 hours, change of airport (but excluding changes between airports in London region, aircraft type airline) it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event, we will inform you immediately and our objective will be to minimize your inconvenience. We will, wherever possible, offer your alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel you will be reimbursed all monies paid to us.

5. GROUP HOLIDAYS

Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached, we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.

6. FLIGHT DETAILS

Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret that we are unable to guarantee specific aircraft types or airline.

7. INSURANCE

The Company strongly recommends that the Client takes out adequate insurance. The Client is herewith recommended to read the terms of any insurance affected to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.

8. MAKING A BOOKING

The person making the booking becomes responsible to The Company for the payment of the total price of the arrangements for all passengers shown on the invoice.

9. DEPOSIT

No booking will be confirmed unless the required deposit has been received by The Company. The deposit amount will be minimum 10% of the total cost of the ticket which is non-refundable. It is your responsibility to pay the remaining balance on or before the due date mentioned on the booking confirmation and e-mail; failure to do so may result in cancellation of your reservation, change in flight schedule or increase in air fare (Fare difference will be added to the ticket cost).

10. CHANGING YOUR ARRANGEMENTS

If you wish to change any item – other than increasing the number of persons in your programme– and providing we can accommodate the change, you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes and surcharges. You will be informed of any such charges prior to ticket issue.

11. CANCELLATION

Should you or any member of your party be forced to cancel your holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment of the cancellation charges. You can cancel your booking up to 3 days after giving your deposit. If you have already made the full payment and the ticket was not issued then deposit or the 10 % of the total payment will be nonrefundable and the remaining amount will be refunded back to you after receiving the cancellation request in writing. CANCELLATION AFTER TICKET ISSUE: - will result in loss of 100% of total cost of all travel arrangements. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.

12. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavour to resolve the situation. If your complaint cannot be sorted out locally, you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return to home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully. You can use the address on our website for written correspondence or email us at info@flyinghawk.co.uk

13. LEGAL JURISDICTION

We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK, the Court of England shall have sole jurisdiction. All Bookings are financially protected as shown on booking / invoice confirmation. Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid. The Company act as agents only in transactions relating to flight, care hire, accommodation, package holidays etc. and book those facilities for you(the client) on behalf of the Supplier or Operator (the Principal). The Company is not the Principal and does not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company is not liable for the Principal’s actions, failures or omissions. No booking will be confirmed unless required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price. Bookings made will be immediately subject to the Principal’s terms and conditions and The Company have no authority to vary them in the Client’s favour. All amendments/cancellations will incur charges. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/ confirmed in writing at the time. The Company will attempt to fulfill Clients’ requirements to its best abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Clients behalf. As agent only, The Company will not be able to commit the Principal as on their correct course of actions. The Company strongly recommends that the Client takes out adequate insurance whether or not it is a Principal’s condition of booking. The Client is herewith recommended to read the terms of any insurance affected to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form. Please remember that the person making the booking accepts ALL the booking conditions and is liable for any amendment fees, late payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition, they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately. PAYMENT - You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies, you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra ‘’booking charge’’ applies, this will have been advised at the time of booking. All credit card payments are subject to a 3% charge. However where cancellation can be avoided with the Principal, a late payment of £30 will be applied to your balance. PASSPORT, VISA AND HEALTH REQUIREMENTS – You are responsible for checking all these items. Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for you holiday destination are outlined in the Department of Health leaflet entitled ‘’The Traveler’s Guide to Health’’ (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. SPEACIAL REQUEST AND MEDICAL PROBLEMS- If you have any special requests, please advise us at time of booking. Although we will endeavor to pass any such request on to the relevant supplier, we regret we cannot guarantee if any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we reserve the right to decline/cancel your booking. BEHAVIOUR - When you book with us, you accept responsibility for any damage or loss caused by you or any member of your group. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause or to be like to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation. FORCE MAJEURE - We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. RECONFIRMING RETURN/ONWARD FLIGHTS - It is your responsibility to ensure you follow all reconfirmation instructions which will be shown EITHER on the FRONT of this invoice or on your travel documents. The Company will not be liable for any additional costs due to your failure to reconfirm flights. DOCUMENTS DESPATCH - The address for all documentation will be that given at the time of booking. Documents will normally be dispatched or e-mailed to you immediately after we have received the full payment. For bookings made within 14 days of departure, only cash payment will be accepted and your documents will be e-mailed to you or posted to you by 1st class delivery at client’s own risk. LATE BOOKINGS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking.